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Fraud | Customer Service – Chase
https://www.chase.com/digital/customer-service/fraud/unauthorized-charges
Locking your debit card blocks new purchases. Locking your card won’t block recurring transactions; For credit card fraud, call us at 1-800-955-9060; For debit card fraud, call us at 1-800-978-8664; Update your phone number in case we need to contact you quickly
Disputing a Charge | Credit Card | Chase.com
https://www.chase.com/personal/credit-cards/dispute
What do I do when I see an unauthorized charge? If your card is lost or stolen, or you think someone used your account without permission, tell us immediately by calling 1-866-564-2262 for debit card customers, 1-800-955-9060 for credit card customers, and 1–888–269–8690 for business credit card customers.
Chase Bank customers can fill out a form to file a statement of dispute about an unauthorized debit card transaction. Chase guarantees the return of the disputed amount to the balance of the user's account within a business day once the bank receives the statement of dispute form, while Chase is researching the transaction.
What happens if I suspect fraud on my Chase debit card?
If you suspect fraud on your Chase debit card, we can help. Suspect fraud on your debit card from a unauthorized merchant charge? If you think someone used your card without your permission, we can help. If you file a fraud claim, your card may be deactivated for your protection, and you may be issued a new card.
Under the Fair Credit Billing Act, your liability for unauthorized charges depends on whether the thief personally presented your card to make the purchase, or just stole the number. If the thief personally presents your card to make the purchase, the card issuer can't hold you liable for more than $50 in fraudulent charges.
Unauthorized debit transactions can be more dangerous than credit card transactions. Debit card transactions clear instantly, unlike credit card transactions, which can take several days to clear. Here are some important facts about reporting unauthorized debit card transactions and reimbursement for losses.
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