Princess Polly Return Policy
Contents
At Princess Polly Return Policy, we want you to love your purchase. However, we understand that sometimes things just don’t work out. That’s why we have a hassle-free return policy in place to make things right. We offer free returns on all full-priced items within 30 days of delivery. We also offer free exchanges on all full-priced items within 60 days of delivery. Simply contact our customer support team to initiate a return or exchange. For more information on our return policy, please visit our website or contact our customer support team.
Princess Polly Return Policy
If you’re not happy with your purchase from Princess Polly Return Policy, we’re here to help! You can return any item back to us within 30 days of receiving your order. We do not accept returns on swimwear, underwear, or cosmetics for hygiene reasons. All items must be in their original condition with all tags attached.
To start a return, please head to our Returns Centre and enter your order number and the email address you used to place the order. From there, you’ll be able to select the items you’d like to return and the reason for your return. Once you’ve submitted your return request, one of our team members will be in touch within 1-2 business days to organise your return.
We offer two different return options: store credit or a refund back to your original payment method. We process all refunds within 2-3 business days of receiving your returned items. Please note that it can take 5-10 business days for the refund to show up in your account depending on your bank/payment provider. Store credit is instant and can be used straight away!
We do not cover return shipping costs, however if you choose store credit we will provide you with a free shipping voucher to use on your next order.
How do I initiate a return?
If you’re not happy with your purchase from Princess Polly, don’t worry! We offer free returns on all domestic orders within 30 days of receipt. To initiate a return, simply head to our Returns Center and enter your order number and email address. From there, you’ll be able to select the items you’d like to return and print out a pre-paid shipping label. Once your return is received and processed, we’ll issue a refund back to your original form of payment. Please note that it can take up to 5-10 business days for the refund to appear on your statement.
How to return your items
If you’re not happy with your purchase from Princess Polly, don’t worry! We offer free returns on all domestic orders within 30 days of delivery. Simply contact our customer service team to get started.
To start a return, please contact our customer service team at [email protected] or via our live chat function on our website. You will then be given a return authorization number and instructions on how to proceed with your return.
Please note that we do not accept returns on international orders. We also do not accept returns on sale items, swimwear, or cosmetics. These items are final sale and cannot be returned for a refund or exchange.
Which return method should I use?
There are three different return methods that you can choose from when returning an item to Princess Polly. You can either return your item via mail, in-store, or using our online returns portal.
If you choose to return your item via mail, you will need to fill out a return form and include it with your return shipment. You can find the return form on our website. Once we receive your returned item, we will process your refund within 5-7 business days.
If you choose to return your item in-store, you will need to bring the item along with your original receipt or order confirmation email. We will process your refund immediately.
If you choose to use our online returns portal, you will need to log into your account and follow the prompts to complete your return. We will process your refund within 5-7 business days.
What items am I unable to return?
We do not accept returns on the following items:
– Swimwear
– Undergarments
– Bodysuits
– Pierced jewelry
– Makeup
These items are final sale and cannot be returned for a refund, store credit or exchange. If you have received a faulty item, please contact our Customer Care team and we will be happy to assist you further.
Items that can’t be returned
The following items are unable to be returned:
– Swimwear
– Undergarments
– Earrings
– Bodysuits
We do not accept returns on the following items: – Swimwear – Undergarments – Earrings – Bodysuits If any of the above items are returned to us, they will be immediately sent back to the customer and the return shipping costs will be deducted from the refund amount. We also do not offer exchanges on these items.
How long will it take to get my money back?
If you’re not happy with your purchase from Princess Polly, you can return it for a refund within 30 days of receiving your order. Simply fill out the return form on our website, print out a prepaid shipping label, and attach it to your return package. Then, drop it off at any post office or UPS location. Once we receive your return, we’ll process your refund within 3-5 business days. You’ll receive an email confirmation when your refund has been processed.
Shop Pay refunds
If you’re not happy with your purchase from Princess Polly, you can return your item(s) for a refund within 30 days of receiving your order. Simply head to our Returns Portal and follow the instructions. Please note that we do not offer exchanges – if you would like a different size or style, you will need to return your original purchase and place a new order. We aim to process all refunds within 2-3 business days of receiving your return, but it may take longer during busy periods. You will receive an email notification once your refund has been processed.
Afterpay refunds
If you’ve changed your mind about an item or items you’ve purchased from Princess Polly, we’re happy to offer a refund as long as you meet the requirements of our Return Policy. To be eligible for a refund, items must be:
– Unworn
– Unwashed
– With all original tags attached
We also require that you have your original order confirmation or packing slip when making a return. Returns can be made in-store or by mail; however, we do not offer exchanges at this time. If you choose to return by mail, please note that shipping costs are non-refundable and return shipping is at the customer’s expense. We recommend using a trackable shipping method as we will not be responsible for lost or missing packages. Refunds will be processed within 3-5 business days after your return is received and inspected. You will be notified via email once your refund has been processed. Please note that original shipping costs are non-refundable.
Factors that affect how long it will take to receive your refund
The time it takes to receive your refund after returning an item to Princess Polly will depend on a few different factors. First, the company has to receive and process your return. This can take a few days. Once they have processed your return, they will issue a refund to your original form of payment. How long it takes for the refund to show up in your account will depend on your bank or credit card company. It can sometimes take a few days for them to process the refund and for it to show up in your account.
What if I want to exchange my items instead of receiving a refund?
If you’re not happy with your purchase from Princess Polly, we offer exchanges on all full-priced items within 30 days of receiving your order. To exchange your items, please contact our customer service team at [email protected] to start the process. Please note that we do not offer exchanges on sale items or swimwear.
How long will it take to process exchanges?
It typically takes our team 1-2 business days to process an exchange once it is received at our warehouse. You will receive an email notification with tracking once your new order has been shipped out.
FAQ
What is Princess Polly’s return policy?
If you are not satisfied with your purchase, we will gladly accept returns of unworn, unwashed merchandise with all original tags attached within 14 days of receipt. Shipping and handling charges are non-refundable. All sale items are final sale and cannot be returned.
To initiate a return, please visit our Returns Center. You will need your order number and the email address used to place the order. Please note that we do not offer exchanges at this time; you will need to place a new order for the desired item(s). We do not accept returns on international orders; all sales are final.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.
What is the Princess Polly Return Policy?
If you’re not happy with your purchase from Princess Polly, you can return it for a refund within 30 days of receiving your order. All items must be returned in their original condition, unworn and with all tags attached. Shipping costs are non-refundable.
To start a return, head to the Princess Polly website and sign in to your account. Then, go to the “My Orders” page and select the order you’d like to return. From there, you’ll be able to initiate a return request. Once your return is approved, you’ll receive instructions on how to send back your items.
Refunds will be processed within 3-5 business days of receiving your return items. The funds will be returned to the original payment method used to place the order. If you have any questions about the Princess Polly return policy, feel free to contact customer service for assistance.
How to Return an Item to Princess Polly
If you’re not happy with your purchase from Princess Polly, don’t worry! You can return any item within 30 days of receiving your order. Just follow these simple steps:
1. Email customer service at [email protected] to start the return process. Be sure to include your order number and the reason for the return.
2. Once your return is approved, you’ll receive a return shipping label via email. Print out the label and attach it to your return package.
3. Drop off the package at your local post office or UPS store. Once we receive your return, we’ll process a refund for the cost of the merchandise (excluding shipping). Please note that it may take 5-10 business days for the refund to show up on your credit card statement.
What if I Receive a Damaged Item?
If you receive a damaged item, please contact us as soon as possible at [email protected]. We will work with you to resolve the issue and get the item back to us. Please note that we do not accept returns on damaged items, so please be sure to contact us right away if there is an issue.
Final Thoughts on the Princess Polly Return Policy
When it comes to returns, Princess Polly has a pretty solid policy in place. If you’re not happy with your purchase, you can return it within 30 days for a full refund. There are a few exceptions to this rule, such as swimwear and sale items, but otherwise, it’s a pretty straightforward policy.
We think that the Princess Polly return policy is fair and reasonable. We like that they offer a full refund within 30 days, with no questions asked. We also appreciate the fact that they have a few exceptions in place, such as swimwear and sale items. Overall, we think that their policy is easy to understand and fair.
Final Thoughts
When it comes to returns, Princess Polly has a pretty solid policy in place. If you’re not happy with your purchase, you can return it within 30 days for a full refund. No questions asked. They also offer free returns, so you don’t have to worry about spending extra money to send your items back.
Of course, there are a few exceptions to the rule. Items that are final sale or purchased with a discount code cannot be returned. And if you received free shipping on your order, the cost of shipping will be deducted from your refund. But other than that, Princess Polly makes returns super easy and stress-free.
So if you’re ever unhappy with a purchase, don’t hesitate to return it and get your money back. It’s as simple as that!
