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Before you shop at Old Navy Return Policy, it’s important to know their return policy. That way, you can be sure to get your money back if you need to return an item. Here’s everything you need to know about Old Navy’s return policy, so you can shop with confidence.
Old Navy Return Policy is one of the most popular clothing retailers in the United States. They offer a wide variety of clothing for men, women, and children at very reasonable prices. Old Navy also has an excellent return policy.
If you are not satisfied with your purchase, you can return it within 60 days of the date of purchase. You will need to have your receipt or order number in order to process the return. All returns must be in new or gently used condition with all original tags attached.
If you do not have a receipt or order number, you can still return your item if it is within 45 days of the date of purchase. However, you will only receive a store credit for the item instead of a refund.
Old Navy also offers exchanges if you are not happy with your purchase. You have 30 days from the date of purchase to exchange an item for something else. If you do not have a receipt or order number, you can still exchange your item as long as it is within 14 days of the date of purchase.
Overall, Old Navy has a great return policy that is very customer friendly. If you are not happy with your purchase, you can easily return or exchange it without any hassle.
Old Navy’s return policy is pretty simple: You can return items either by mail or in-store, and you have 60 days to make your return. There are a few notable exceptions to this policy, which we’ll get into below.
First, let’s start with the basics. If you want to return an item by mail, you’ll need to fill out a return form and include it with your item. You can get a return form by going to OldNavy.com and clicking on the “Customer Service” link at the bottom of the page; then scroll down to the “Returns & Exchanges” section and click on the “Return an Item” link. (You can also find the return form included in your order’s packing slip.) Once you have your form filled out, just pack up your item (make sure to include all original tags!) and send it back using whichever shipping method you prefer.
If you want to make a return in-store, just bring your item (with original tags attached) and your packing slip (or order confirmation email) to any Old Navy store; then head to the customer service desk and they’ll take care of everything for you. Easy peasy!
There are a few things that Old Navy doesn’t accept returns on, including clearance items, jewelry, fragrances, sunglasses, and swimwear
If you’re not happy with an Old Navy purchase, you can return it within 45 days of the date of purchase. All items must be returned in their original condition, with tags attached, and must be accompanied by a receipt or packing slip.
To return an item by mail, fill out the return form on the back of your packing slip and enclose it with the item you’re returning. Then, send your package via a traceable shipping method to the address listed on the form. You’ll receive a refund within 14 business days of us receiving your return.
To return an item in-store, bring the item along with its original receipt or packing slip to any Old Navy store. If you don’t have your original receipt or packing slip, we’ll be able to look up your purchase using your credit card, gift card, or My wallet information.
Online Returns
We want you to be happy with your purchase! If you are not satisfied with an online purchase, we will gladly accept your return of unwashed, unworn, or defective merchandise purchased online at oldnavy.gap.com within 45 days of the shipping date. Shipping and handling charges are not refundable.
To return by mail, please follow the instructions on the packing slip included with your order. For items returned by mail, you will receive a refund to the original form of payment within approximately two weeks of our receiving your return. Please note that it may take additional time for the credit to appear on your account depending on your financial institution’s processing timeframes.
If you would like to return or exchange an item purchased at one of our Old Navy stores, please see our in-store return policy for more information.
In-Person Returns
At Old Navy, we want you to be happy with your purchase. If you’re not satisfied with an item that you bought in one of our stores, we’ll gladly accept your return at any of our locations. Just bring the item along with your original receipt or packing slip and let us know what didn’t work out. We’ll process your return and issue a refund to your original form of payment.
We know it’s not always convenient to make a return in person, so we also offer the option to return items by mail. To do this, just fill out the Return Form included in your package and include it with the items you’re sending back. Then, ship the package back to us using the carrier of your choice and keep your tracking information handy. Once we receive your return, we’ll process it within 7-10 business days and issue a refund to your original form of payment.
Can You Return an Online Purchase In-Store?
If you made your purchase online, you can return your item(s) at any Old Navy store location. Be sure to bring along your packing slip or confirmation email so that our team can quickly process your return. If you do not have your packing slip or confirmation email, we may be able to look up your order using the credit card or method of payment that you used to place the order.
Old Navy has a pretty strict return policy: You have 45 days to return an item, and it must be in its original condition with the tags still attached. If you try to return an item after the 45-day mark, or if it’s not in pristine condition, you’ll be out of luck.
This can be frustrating if you accidentally stained or ripped an item, but it’s important to remember that Old Navy is a business and they need to protect their inventory. So while the return policy may seem unfair, it’s actually just good business practice.
If you’re not happy with something you bought from Old Navy, we want to make it right. You can return or exchange most items bought online or in-store within 45 days from the date of purchase. All you need is your proof of purchase.
There are a few things that can’t be returned or exchanged:
– Items marked “final sale”
– Gift cards
– Worn, damaged, or altered items
To start a return or exchange, just head to our Returns Center and follow the instructions. Once we receive your item(s), we’ll process your return or exchange and let you know when it’s done.
Old Navy’s return policy is pretty simple: they accept returns within 45 days of purchase, as long as you have your original receipt or packing slip. If you don’t have either of those, they’ll give you a store credit for the current selling price of the item.
They also have a pretty great exchange policy: if you bought something and it doesn’t fit, or you just don’t like it, you can exchange it for something else in the store, as long as it’s within 45 days of purchase and you have your original receipt or packing slip.
And finally, if you bought something on sale and it goes on sale again within 14 days of your purchase, Old Navy will refund you the difference! So definitely keep your eye on those sales.
Old Navy will accept returns without a receipt for store credit only. The amount of the store credit will be based on the current selling price of the item(s).
Yes, Old Navy does accept returns after 30 days, but there are a few conditions. First, the item must be in its original condition with all tags attached. Second, you’ll need to bring your original receipt or order number. Finally, you can only return the item at a physical Old Navy store – online returns are not accepted.
There are a few items that Old Navy does not accept returns for, including:
-Undergarments (including bras, panties, and shapewear)
-Hosiery
-Swimwear
-Beauty products
-Opened media (including music, movies, and video games)
Additionally, all items must be returned within 60 days of purchase, and they must be in new, unopened condition with all tags attached.
Conclusion
Old Navy has a very generous return policy, which is great news if you’re not happy with your purchase. You have 60 days to return or exchange an item, as long as it’s in new condition and you have the original receipt. If you don’t have a receipt, they will give you store credit for the lowest selling price of the item within the past 30 days. So whether you’re not happy with your purchase or you simply changed your mind, Old Navy makes it easy to get your money back.
FAQs
Old Navy’s return policy is pretty simple: You can return most items within 45 days of purchase, as long as they’re in new or gently-worn condition and have all original tags attached. (There are a few exceptions, like final-sale items and online-only items, so be sure to check the fine print before you buy.)
2. How do I make a return?
If you bought your item(s) online, you can initiate a return by logging into your Old Navy account and going to the “My Orders” section. From there, you’ll need to find the order you want to return and follow the instructions. If you bought your item(s) in-store, you can just bring them back to any Old Navy location with your original receipt (or packing slip) and we’ll take care of the rest.
3. What if I don’t have my original receipt?
If you don’t have your original receipt or packing slip, we’ll still be able to process your return, but it will be for store credit only. So make sure to hang on to those documents if you can!
4. Can I return items I bought on sale?
Yes, most items that were purchased at a discount can be returned for either a refund or store credit (depending on how they were purchased). The only exceptions are final-sale items, which cannot
If you’re not happy with your purchase from Old Navy, we’ll gladly accept returns of unworn, unwashed merchandise within 45 days of the ship date. Items must be returned with all original tags attached.
We do not accept returns of certain items, including:
-Final sale items
-Items damaged through normal wear and tear
-Undergarments
-Swimwear
-Beauty products
To return an item by mail, please include your packing slip (or a note with your name, address, order number, and reason for return) and send it to the following address:
Old Navy Returns
6021 Katella Ave
Cypress, CA 90630
What items are returnable?
Old Navy gladly accepts returns of unworn, unwashed, undamaged, or defective merchandise purchased online or in-store for a full refund within 45 days from the date of purchase. Shipping and handling charges are non-refundable.
We reserve the right not to accept returns of certain items, including:
-Items designated as “final sale” on the product detail page
-Wedding dresses and formalwear
-Gift cards
-Perishable items
What items are not returnable?
We do not accept returns for the following items:
-Items that are damaged or defective
-Items that are final sale or clearance items
-Gift cards
-Worn or used items
How many days do you have to return an item?
In most cases, you have 45 days to return an item. Exceptions include items marked “final sale” and personalized items, which cannot be returned. If you’re not sure whether an item can be returned, check the product’s details page on the website or ask a store associate.
Where can you return items?
At Old Navy, we want you to be happy with your purchase. If you’re not, simply return the item within 45 days from the date of purchase for a refund to your original form of payment. If you don’t have your original receipt, we’ll give you a store credit for the current selling price of the item. All returns must be unwashed, unworn, and undamaged.
We offer free returns by mail when you use our pre-paid return label included in your order confirmation email. To start a return using our pre-paid return label:
1. Sign into your online account and select the order containing the items you wish to return.
2. On the order detail page, select “Create a Return.”
3. Select the items you wish to return and the reason for each return, then select “Continue.”
4. Select “Print Return Label” to print your pre-paid UPS return label. You’ll also have the option to have UPS email it to you so you can print it later or schedule a pickup.*
5. Attach the printed label to your package and drop it off at any UPS location or schedule a pickup.*
Are there any exceptions to the policy?
Yes, there are a few exceptions to Old Navy’s return policy. Items that are final sale, personalized, or monogrammed cannot be returned. Additionally, items that have been damaged, worn, or altered cannot be returned. If you have any questions about whether an item is returnable, please contact Old Navy customer service for more information.
